Friday, November 5, 2010

I received an Internal Error message trying to save my record!

If you are saving a wildlife health event report and encounter this message, it may be caused by a number of things. The server the application is hosted on could have encountered a problem (not your fault!) or a cached version of information in your browser may be conflicting with the request to save your event.

To get past this issue, we recommend within your internet browser, clearing the cache. This may help clean out any 'dust' that may be causing the problem. Here are step-by-step instructions for clearing the cache in Internet Explorer, Firefox, Chrome and Safari.

Internet Explorer
  1. Click on the 'Tools' menu in the browser. This should display an option to select called 'Internet Options' at the very bottom of the menu list.
  2. In the first 'General' tab of options, select the button marked 'Delete...' about 1/4 down the dialogue window in the section called Browsing History. 
  3. A new window will appear, with a series of check boxes. The one that is important is the Temporary Internet Files option. Click this box (at least) and then click the Delete button at the bottom of the screen.
  1. Click on the 'Tools' menu in the browser. Select the Options option.
  2. Under the 'Privacy' tab of options, click the link marked 'clear all current history' - which will open another small dialogue window.
  3. In the new small dialogue window, check at least the 'Cache' option and click the 'Clear Now' button at the bottom of the window.

  1. Press CTRL+SHIFT+DEL to open the Clear cache dialog. Alternatively, click on the "Wrench" icon in the upper right hand corner of the browser (when you hover over it, the tool tip 'Customize and Control Google Chrome' appears) and select the Tools -> Clear Browsing Data option.
  2. At a minimum, check the box next to the 'Empty Cache' option and click the 'Clear Browsing Data' button at the bottom of the screen.
  1. Press CTRL+ALT+E to open the Clear cache dialog window.  Alternatively, go to the Edit menu, and select 'Empty Cache' from the list of options. 
  2. Click the 'Empty' button to complete the task.
After your cache has been cleared, go back to, log in, and attempt to submit your report again. 

If you are still encountering problems after clearing your cache, drop us a line at for more assistance.

Monday, November 1, 2010

WHER help documentation updated!

To reflect the most recent changes and modifications in the WHER application, the online help document has been updated. If you have any questions or problems while you're using WHER, check out the new document, as well as the FAQs posted to this blog.  If you don't find the solution to your problem, try the Feedback Form link at the bottom of each WHER page, or email us directly at